Shipping and Delivery

Norway 

  • Bring På Døren (depends on your residence), 1-3 days delivery time, delivers between 17.00-21.00
  • Bring Servicepakke, 1-3 days delivery time

Rest of the world

  • Bring CarryOn HomeShopping with delivery time 7-14 days, depends on your residence
  • Your local tax rate will be charged upon delivery

Returns

You have the right to cancel your contract within 14 days of receipt of the goods. After that period unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

In case of return, Norwegian customers must adhere to the return policy as described in the Norwegian Angreskjema. For customers based outside Norway, you can fill in the cancellation form that was sent along with your item.

To return your product, you should mail your product to: ARV Design AS, Storgata 4, 6002 Ålesund, Norway

Customers outside of Norway, will be responsible for paying for own shipping costs for returning item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at post@arvdesign.no

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at post@arvdesign.no and send your item to: ARV Design AS, Storgata 4, 6002 Ålesund, Norway

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.